1. Introduction
Welcome to SuoOps ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoice management service.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and business details when you register
- Invoice Data: Customer names, phone numbers, amounts, and invoice details you create
- Payment Information: Bank account details for receiving payments (we do NOT store card details)
- WhatsApp Messages: Messages sent to our WhatsApp bot for invoice creation
- Voice Recordings: Voice notes sent via WhatsApp (transcribed and deleted after processing)
- Usage Data: Information about how you use our service, including access times and features used
3. How We Use Your Information
We use your information to:
- Provide and maintain our invoice management service
- Process and send invoices to your customers via WhatsApp
- Generate PDF invoices and receipts
- Send you notifications about invoice status and payments
- Process subscription payments and manage your account
- Improve our service and develop new features
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Data encrypted in transit using TLS/SSL
- Secure cloud storage on AWS (S3 for files, RDS for database)
- Regular security audits and updates
- Access controls and authentication for all systems
- Voice recordings are transcribed and immediately deleted
5. Third-Party Services
We use the following third-party services:
- WhatsApp Cloud API (Meta): For sending and receiving messages
- Paystack: For processing subscription payments
- AWS: For cloud infrastructure and storage
- OpenAI Whisper: For voice note transcription
- Amazon SES: For sending email notifications
These services have their own privacy policies and we encourage you to review them.
6. Data Sharing
We do NOT sell your personal information. We only share your data:
- With your customers when you send them invoices
- With service providers who help us operate our service
- When required by law or legal process
- To protect our rights, property, or safety
7. Your Rights
You have the right to:
- Access and download your data
- Correct inaccurate information
- Delete your account and data
- Object to data processing
- Export your data in a portable format
To exercise these rights, contact us at info@suoops.com
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal or regulatory purposes.
9. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than Nigeria, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of SuoOps after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: